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CUSTOMER SERVICE

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CONTACT US

Have questions ?

 

They might be answered in our FAQ down below.
We tried to cover just about everything you need to know.

 

You can also email us at: info@faccino.com

or fill in our contact form:

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FAQ

01

I’ve found the clothing I want but can’t select my size

 

Click on the drop down that says 'Select' if you haven't selected a size and if your size isn't available we apoligze.

03

Has my order been sent yet?

 

Usually the order is sent 2-3 days after we receive your order.

05

Part of my order is missing

 

Use the Contact Us feature located at the bottom of the page. Please clearly specify your order number, the date of the purchase, your full name, address and email information.

07

Which methods of payments can I use?

 

Right now you can use credit, debit or paypal.

02

Can you give me more information about the clothing?

 

We try and put out high quality clothing with high quality materials to keep your comfortable every time you wear it.

04

When can I expect my order to arrive?

 

Orders are filled in the order they come in. Typical shipping time is 1 week in the US. At this time we are not shipping outside of the US.

06

You’ve sent me the wrong items

 

We have a 30 day return policy. The items you are not satisfied can be return for an 100% refund, but S&H fees will be charged.

08

How do I return my order?

Use the Contact Us feature located at the bottom of each page to request a return.

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